Privacy Policy

GROW SHOP CANARIAS, S.L (hereinafter GROW SHOP CANARIAS) has adapted its Privacy Policy to the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016, General Data Protection Regulation, and Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of Digital Rights, committing to ensure that your personal information is protected and not misused.

How do we obtain your personal data?

In GROW SHOP CANARIAS treat those personal data that you have provided directly to us, to fill in any of the various forms located on our website, specifically in the sections "Open your shop" "Log in to your customer account" "Subscribe".

For GROW SHOP CANARIAS, the protection of minors is a priority, and therefore, we inform that this website, applications and products that contain and offers GROW SHOP CANARIAS to its users are not intended for minors.

If you are a minor, please do not attempt to register as a user of our website, applications or products. If we discover that we have mistakenly obtained personal information from a minor, we will delete that information as soon as possible.

For what purposes do we process your personal data?

GROW SHOP CANARIAS collects your personal data in order to manage your requests and offer you the services and products that best suit your tastes and interests.

Depending on the services, products or requests that you want to enjoy at any given time, some personal data are collected or others, in particular:

  • Identifying data, e.g. name, surname, first name, e-mail address, tax identification number, date of birth (age).
  • Financial data, such as bank accounts, credit card number, security number.
  • Geolocation, navigation and connection data, for example if you connect from your phone.

Specifically GROW SHOP CANARIAS collects your personal data for the following purposes;

  • To respond to your queries, questions or requests made through the customer service or communication channels identified on the website and to contact you to resolve them.
  • To manage the fulfilment, development and execution of the service you have performed with us.
  • For marketing purposes, including sending our newsletter, as well as promotions of our products and services.
  • To carry out studies for analytical and statistical purposes, in order to better understand how users interact with our website and thus be able to offer a better service.
  • Manage invoicing for accounting purposes.
  • Comply with the current legal framework.

What is the legitimacy for the processing of your personal data?

The processing of your personal data may sometimes be necessary to comply with certain legal obligations and for the management of any business relationship that GROW SHOP CANARIAS may have with you.

Therefore, the legal basis for processing your data is your unequivocal consent, so you must accept the privacy policy in order to enjoy the services and products offered by the website.

Retention of personal data.

GROW SHOP CANARIAS will retain YOUR personal data only for as long as we reasonably need to provide you with the best possible service in relation to the purpose for which it was collected.

Notwithstanding the foregoing, GROW SHOP CANARIAS shall be entitled to keep and maintain them, under proper blocking, for the time necessary to comply with the corresponding legal obligations, as well as for their availability to the competent authorities in the various matters that apply.

Where do we store your data?

The data we collect about you is stored within the European Economic Area ("EEA"), although it may also be transferred to and processed in a country outside the EEA. Any transfer of your personal data will be made in accordance with applicable laws. For transfers outside the EEA, GROW SHOP CANARIAS will use Standard Contractual Clauses for data protection adopted by the European Commission and the EU-US Privacy Shield as a guarantee for those transfers made to countries that do not have an adequacy decision of the European Commission.

To whom will we disclose your data?

GROW SHOP CANARIAS does not sell, rent, lease or exchange your personal data with third parties outside our company. We want to earn and keep your trust, and we believe that this is absolutely basic to that end.

However, in order to be able to offer you our services, we need to collaborate with other professionals, among them;

  • Suppliers.
  • Financial institutions.
  • Marketing and advertising providers.

In any case, the transfer of your data will be carried out in compliance with the necessary security parameters and current legislation.

Outside the cases described above, the personal data you have provided to GROW SHOP CANARIAS, will not be disclosed to third parties, unless we are obliged by a regulatory provision.


Commercial communications.

GROW SHOP CANARIAS as part of its promotional activity, may provide resources for registration or subscription to newsletters or commercial information related to the brand. Access to such resources will always be subject to your express consent to send them.

In the event that you have authorized, GROW SHOP CANARIAS will send you information about products or services according to your tastes, preferences and interests. In addition, if you have expressly consented you can subscribe to our newsletter.

In any case, you may revoke your consent to receive commercial communications at any time, either through the link provided in each of the communications, or by communicating your wish to revoke consent via the following email address:

Confidentiality and security of processing.

For GROW SHOP CANARIAS your personal data are of utmost importance is why it undertakes to always treat them with the utmost confidentiality and discretion, and to implement the technical and organizational measures it deems reasonable and necessary to ensure the security of the same.

Given the concern that GROW SHOP CANARIAS is concerned about the security of your personal data, ensures that it has used all the technical means at its disposal to prevent the possible loss, misuse, alteration, unauthorized access and theft of data provided by users.

Social networking.

Currently social networks are integrated into the daily lives of many internet users, which is why GROW SHOP CANARIAS has created several profiles of the brand in them, specifically in: FACEBOOK, INSTAGRAM. 

Users have the ability to join those profiles that GROW SHOP CANARIAS has in different social networks. However, please note that except for those actions for which we request your data, for example for marketing activities or promotions and contests, your data belong to the social network, therefore GROW SHOP CANARIAS recommends its users to carefully read the privacy policies and conditions of use of the same.

What are your rights regarding personal data?

As a result of the processing of your personal data by GROW SHOP CANARIAS, current legislation gives you a number of rights. Below GROW SHOP CANARIAS provides a summary explanation of each right, to facilitate its exercise:

  • Right of access:

You have the right to obtain confirmation as to whether or not GROW SHOP CANARIAS is processing your personal data. You can also contact GROW SHOP CANARIAS who will forward such data by email.

  • Right of rectification:

You have the right to request that your personal data be corrected if they are inaccurate or completed if they are incomplete. If you are registered on our WEBSITE, you can correct them directly by modifying your profile.

  • Right to erasure/right to be forgotten:

You have the right to obtain without undue delay, the deletion of any personal data processed by GROW SHOP CANARIAS, when among other reasons are no longer necessary for the purposes for which they were collected.

  • Right of limitation:

You have the right to request the limitation of the processing of personal data, in this case we will only keep them for the exercise or defence of claims.

  • Right to portability:

You have the right to receive personal data in a standard, commonly used and machine-readable format and to transmit it to another controller where the processing is based on consent or a contract and is carried out by automated means.

  • Right to object:

You have the right to object to the processing of your personal data, in relation to any purpose for which we process it, in accordance with the applicable privacy policy.

  • Right to lodge a complaint:

You have the right to lodge a complaint with the Spanish Data Protection Agency.

To exercise any of the rights set out above, you may contact GROW SHOP CANARIAS by any of the following channels:

  • By post, enclosing a photocopy of your ID card, passport or any other identification document, and a request specifying the application to the following address: C/ Jose Viera y Clavijo, 3, CP 35500 Arrecife - Las Palmas de Gran Canaria.
  • E-mail to the address: with the following information: name and surname(s) of the interested party, address for notification purposes, photocopy of the National Identity Document, passport or any other identification document, and the specific request.

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