All our online shipments have a tracking number, as soon as your order leaves our facilities, we will send you by e-mail your assigned tracking number.
For any of these operations I recommend that you contact our customer service department by phone or email as soon as possible. For these cases we recommend that you call us to make the necessary changes as soon as possible, because at Growshopcanarias.net we strive to send your order as soon as possible.
Returns: The customer must return or deliver the product directly to GROW SHOP CANARIAS SL, to the address C/ Jose Viera y Clavijo, 3, CP 35500 Arrecife - Las Palmas de Gran Canaria, without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The deadline shall be deemed to have been met if the customer returns the product before the end of the period. The customer shall bear the cost of returning the product.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please make sure that the package is properly protected and sealed. Once received, we will check its condition. As soon as we check that the item/s, as well as any components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid.
Our phone number: +34 722 221 221 361
In the event that the product is not in good condition and the causes attributable to this, are not the result of the customer, the customer will be entitled to return the product, informing GROW SHOP CANARIA the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
GROW SHOP CANARIAS undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale. If the customer wishes to file a complaint, the establishment of GROW SHOP CANARIAS is located in C / Jose Viera y Clavijo, 3, CP 35500 Arrecife - Las Palmas de Gran Canaria, or via email email@example.com
The best thing to do is to contact our customer service department so that they can assist you as best as possible and recommend you according to your growing conditions, whether it is indoors, outdoors, in pots or soil, etc. Our email is: firstname.lastname@example.org
Perhaps there have been problems with the germination system. On the other hand, we can process your complaint to the seed bank, simply send us the seeds that have not developed, together with the original packaging in an envelope to our address:
C/ Jose Viera y Clavijo, 3, CP 35500 Arrecife - Las Palmas de Gran Canaria
Telephone: +34 722 221 221 361
Once we receive the seeds we will process the claim and we will give you an answer as soon as we have news from the seed bank. If you have any doubts or queries, please do not hesitate to contact us.
This point is important. The client has to know the process of returning the seeds, otherwise the bank will not take care of the returns.